Thomson flight delay compensation

Thomson flight delay compensation

Flight delay compensation is governed by EU law and at present the UK is governed by this legislation.

This means that flights arriving to the UK and departing from the UK are affected by this legislation, which is contained in 261/2004 of the EU law.

What about Thomson flight delay compensation?

Thomson flight delays are specifically affected by the flight claim compensation legislation, as Thomson are an EU operator.

EU operated airlines like Thomson are responsible for flights departing from the UK and arriving to the UK. This means that for any flight which is delayed by more than three hours and falls in to the other criteria set out below, if you flew with them you would likely have a Thomson flight delay claim.

What are the criteria for a Thomson flight delay?

The criteria that have to be satisfied for a Thomson flight delay claim include the following:

- The flight has to have a delayed arrival of more than three hours beyond the original scheduled arrival time.
- The flight arrival time is deemed to be when the doors of the plane are opened at the gate, not when the plane first lands on the runway.
- The flight has to have been within the last 6 years to be eligible.
- The reason for the delayed arrival must be the fault of Thomson (see below).
- The distance of the flight has an impact on the amount of compensation paid. The amount of compensation Thomson may be liable for falls into the range of €250 to €600 per person.

What is deemed to be the fault of Thomson for a valid compensation claim?
- Flight crew sickness, which impacts the departure and subsequent arrival of the flight, where Thomson’s back up plan is not adequate.
- Flight crew lateness, which impacts the departure and subsequent arrival of the flight, where Thomson’s back up plan is not adequate.
- Technical faults with the aircraft would be deemed to be the responsibility of Thomson and create the circumstances for a valid flight delay claim.

What is deemed not to be the fault of Thomson for a flight delay compensation claim?

- Bad weather, like a fog or snow bound airport.
- Erupting volcanoes.
- Flight crew strikes.
- Bird strikes.
- Political unrest.

How do I make a Thomson flight delay claim?

Thomson flight delay claims are best done by sending a recorded delivery letter to the company. Recorded delivery ensures that the receipt of the letter is recorded, which is just in case the matter goes to court. Proof of delivery is vital.

Copies of your boarding pass and receipts for any disbursements, where relevant, should accompany the letter.

The address of Thomson can be found on their website and your letter should include details of the flight, the length of delay and the amount of compensation you are claiming from them.

You may wish to read Thomson’s policy on flight delay compensation. However, the underlying law that governs any claim is the EU legislation. So no airline can exempt themselves from responsibility of flight claim compensation using the own terms and conditions. However, it may be worthwhile checking Thomson’s procedure for making a claim and follow their procedure, which will likely speed the process up.

What should I do if I don’t like to write letters, I don’t have the time or do not want the hassle of making a Thomson compensation claim?

If you have a flight delay compensation claim against Thomson and you don’t want to make the claim yourself, you can engage a company to do this on your behalf.

Most companies operate a no win, no fee service, which means there’s no financial risk to you. The company only gets paid when you get paid, so it’s in their interest to get the claim through.
Of course there is a fee for this type of service, so your compensation claim from Thomson will be reduced by their fee.

However, you will be dealing with a company that has a specialist flight claims legal team and who are well versed in dealing with the airlines, which in this case is with Thomson.
Here’s a link to find out more:

If you have any questions on Thomson flight delay compensation, please pop a comment in the box below.